Close claims at the right number. In one shift. Not three days.
The supplement, the photos, the OEM procedures, the pre- and post-scan — reconciled into one evidence-matched view inside Guidewire, Duck Creek, or Majesco. DRP-enforced at intake. NICB-aligned fraud signals surfaced before payment. CCC ONE, Audatex/Solera, and Mitchell-native.
Built for claims VPs and DRP managers who refuse to lose another week to supplement ping-pong.
Your claims cycle is losing to the back-and-forth.
The average US collision claim now carries 1.5+ supplements and a two-week cycle — while shops translate between CCC / Audatex / Mitchell and adjusters toggle estimate, photos, OEM procedure, and invoice across four tabs. Betterment, phantom labor, reused photos, and double-billed ADAS calibrations all hide in the seams.
The 14-day claim cycle is the silent killer
Supplement round-trips have climbed every year since 2019. LoR and cycle time move with them.
Estimate, photos, and OEM procedure never meet
CCC ONE, Audatex EZPhoto, OEM1Stop, DocuSign P-page. Decisions on pattern recognition, not evidence.
Reused photo hashes sit inside clean-looking paperwork
Duplicate VINs, phantom calibrations, mis-applied betterment — signals no one has time to see.
Every carrier’s DRP is a different wiki
Photo angles, OEM attestations, LKQ floors, pre/post-scan — rules live outside the workflow.
Every line item, every photo, every procedure — one reconciled view.
The estimate, the supplements, the P-page interpretations, the shop and adjuster photos, the OEM position statements, the pre-scan and post-scan reports, the final invoice — parsed, aligned, and presented as a single reconciled record. Your adjusters adjust. We handle the reconciliation, the evidence linking, and the fraud triage. Low-confidence extractions route to your adjuster with reason codes — the final call stays with your team.
One reconciled view across CCC, Audatex, Mitchell
Estimate, supplements, P-page interpretations, photos, OEM procedures, and invoice — parsed from whichever estimating system wrote them and presented side-by-side. Keyboard-first adjuster UI designed for speed.
Line-by-line evidence match
Every labor op, every part, every procedure linked to the photo or scan that proves it was necessary. R&I vs. R&R logic encoded. Blend vs. full refinish reconciled. ADAS calibration evidence verified against the OEM position statement.
NICB-aligned fraud signal detection
Reused photo hash detection (perceptual). VIN / license plate cross-claim lookup. Implausible labor times against SCRS BOT. Betterment flags per state UTPA. The signals SIU teams look for, surfaced without making your adjusters investigators.
DRP enforcement at intake, not at audit
Photo standards, OEM attestation, LKQ utilization, pre-/post-scan mandates, allowable operations per your program — encoded and enforced the moment the shop submits. Non-conforming submissions bounce with specific feedback, not generic rejections.
What a DRP rejection reads like before the supplement clears.
Three documentation gaps between pre-scan and post-repair. These are the kinds of redlines PacketUpload catches before the estimator sends the supplement — not after the carrier sends it back.
From FNOL to pay-right — one reconciled claim.
PacketUpload reads the same packet your adjuster does, cross-references it against your DRP rules, and hands them a one-screen approve / deny / clarify decision.
Today Four Tabs and a Prayer
- Estimate arrives in CCC / Audatex / Mitchell. Adjuster opens the native tool. Shop photos are in a different platform. P-page interpretation sits in email. OEM position statement is a link on OEM1Stop.
- Supplement round 1 hits. Labor op added. Pre-scan / post-scan invoice attached. Adjuster pauses the file, opens the OEM procedure PDF in another tab, tries to reconcile the calibration against the position statement.
- Photos don’t match line items. Shop sent 22 photos. Adjuster can’t tell which photo justifies the rocker panel R&R. Round-trip request for “better photos” kicks the claim back to the shop.
With PacketUpload One View
- Everything lands in one reconciled view. Estimate, P-page supplement, shop photos, adjuster photos, OEM procedure, pre-scan, post-scan, invoice — parsed from CCC, Audatex, Mitchell, or direct upload and presented side-by-side.
- Line items auto-linked to evidence. Every op, part, and procedure linked to the specific photo, scan, or OEM procedure that justifies it. R&I vs. R&R logic encoded. Blend-to-refinish ratio sanity-checked.
- DRP rules enforced at submission. Photo angles, LKQ floor, pre-/post-scan mandate, OEM attestation. Shops see compliance feedback the moment they submit — not three days later in an email.
Runs inside the claims and estimating systems your ops team already owns.
Not a rip-and-replace. We plug into your claims platform and your estimating systems, add the reconciliation and evidence layer, and route structured output back into the adjuster’s existing queue.
We integrate with the estimating systems the industry already runs (CCC ONE, Audatex/Solera, Mitchell/Enlyte), the claims platforms carriers already license (Guidewire ClaimCenter, Duck Creek Claims, Majesco, Sapiens), and the communication / photo layers shops and carriers rely on (Snapsheet, Hi Marley, Tractable). Evidence-match output conforms to CIECA data standards and NICB fraud-signal frameworks.
Grounded in the estimating, OEM, and DRP frameworks your adjusters and shops already work under
What claims VPs, DRP managers, and SIU leads ask.
What collision repair packet types are supported?
Initial estimates, P-page supplements, photo-only estimates (from Snapsheet / Tractable / in-house), shop and adjuster photos, OEM position statements and repair procedures, pre-scan and post-scan diagnostic reports with ADAS calibration evidence, rental (LoR) records, and final invoices. We read CCC ONE, Audatex / Solera AudaExplore, Mitchell / Enlyte Connect, and custom estimating formats.
Does this replace our claims platform?
No. PacketUpload integrates into Guidewire ClaimCenter, Duck Creek Claims, Majesco, Sapiens, and custom claims platforms via API and surfaces structured review output directly inside the workflow your adjusters already use. We don’t ask you to rip and replace — we make the existing queue smarter.
Can this help our SIU / NICB fraud investigation?
Yes. We surface cross-claim patterns in the NICB fraud-signal framework: reused photo hashes (perceptual), duplicate or swapped VINs across claims, implausible labor-time combinations against SCRS BOT, betterment misapplication by state UTPA, phantom calibrations billed against OEM position statements. SIU gets ranked exceptions — not raw alerts.
What about OEM repair procedures and ADAS calibrations?
We verify that the OEM position statement (GM, Ford, Toyota, Honda, Nissan, Stellantis, Subaru) matches the estimated/performed operation, that pre-scan and post-scan reports are attached where the OEM mandates, and that ADAS calibrations are billed only when the OEM repair procedure requires them for the specific damage pattern. Works across I-CAR Gold Class expectations.
Can MSO networks use this on their side?
Yes. MSO compliance teams (Caliber, Gerber, Service King/Crash Champions, ABRA/CARSTAR, regional DRP participants) deploy us to catch DRP non-conformance before carriers do — which improves same-cycle approvals, cuts shop-side supplement rework, and accelerates payment.
How does this change total-loss decisions?
We produce a complete loss-severity view — estimate + supplements + OEM procedure-driven operations + betterment + state total-loss threshold — so the total-loss branch point is triggered with full evidence. Reduces borderline-case variance by surfacing the true number earlier.
What does PacketUpload decide, and what stays with our adjuster?
PacketUpload parses, reconciles, and flags — it does not approve, deny, or pay. Your adjuster makes the final call on every line item, with the linked evidence on the same screen. Low-confidence extractions surface with reason codes, not pass/fail verdicts, and SIU review is surfaced as ranked exceptions, not auto-referrals.
Close claims at the right number, faster.
Send us a sample claim file — we’ll come back with fit, the first checks we’d encode, and a pilot scope within two business days.
Tell us your annual claim volume, estimating mix (CCC / Audatex / Mitchell), claims platform, and DRP posture. Prioritizing carriers with high supplement-dispute rates and multi-carrier MSOs.
Request a walkthroughOr email us directly at join@packetupload.com